Terms & Conditions

LS Art Flowers creates handcrafted foam floral arrangements in the Netherlands, available both to buy and to rent.

• Trading name: LS Art Flowers
• Address: Netherlands
• Email: info@lsartflowers.nl
• Telephone / WhatsApp: +31 6 24596223

In these terms, "we" and "us" mean LS Art Flowers, and "you" means the customer. A consumer is a customer acting outside a trade or profession; certain rights below apply to consumers only.

These terms apply to every quotation, order, purchase and rental agreement between you and us, and to any work that follows from them. They are made available to you before the agreement is concluded, and you can save or print this page at any time.

Any terms of your own do not apply unless we have accepted them in writing. If any part of these terms is found to be invalid, the rest remains in force and the invalid part will be replaced by a provision that comes closest to its intention.

All quotations are without obligation and remain valid for [14] days unless stated otherwise. Prices shown on our website are an indication; the price confirmed in your quotation is the one that applies.

Because every piece is handmade, colours, dimensions and finish may differ slightly from the photographs on our website. Minor variations of this kind are part of the character of handcrafted work and are not grounds for complaint.

An obvious error or typo in a price or description does not bind us, and we may correct it before the order is confirmed.

Prices are in euros. Prices shown to consumers include Dutch VAT (BTW) at the applicable rate. Prices agreed with business customers may be stated excluding VAT, which will be shown separately on the invoice.

Unless your quotation says otherwise, prices exclude any costs for transport beyond our free delivery radius, special access requirements, or work outside normal hours.

A pre-order request, appointment request or message sent through our website is an enquiry, not a booking. An agreement comes into effect only once we have confirmed your order in writing, by email or message, and — where a deposit applies — once that deposit has been received.

Availability is never guaranteed until confirmed. Our pieces are individual, and a date reserved for one customer cannot be held for another.

When you buy a piece, ownership passes to you once payment has been received in full. Risk passes to you on delivery, or on collection if you collect the piece yourself.

You are entitled to receive a product that conforms to the agreement. If a piece is faulty, contact us promptly and we will repair it, replace it, or refund you, in line with your statutory rights under Dutch law.

Rented pieces remain our property at all times. You may not sub-let, lend, sell or otherwise pass them to anyone else, and you may not alter them in any way.

• The rental period is the period stated in your confirmation, including the days of delivery and collection unless agreed otherwise.
• Pieces must be kept indoors and dry unless we have expressly agreed to outdoor use.
• Please keep the packaging we supply, so the piece can be returned safely.
• If a piece is returned late, we may charge an additional rental fee of [amount or % per day], since a late return may affect the next customer's booking.

We love making pieces to your own colours, dimensions and occasion. Custom work begins once we have agreed the design with you and received a deposit of 50% of the agreed price. The balance falls due on completion, before delivery.

We will always share the design with you for approval before we start. Please check it carefully, as changes after production has begun may not be possible, or may carry an additional cost.

• Transport is free within 45 km of our location. Beyond that we will quote the additional cost in advance.
• Setup is included for rental arrangements, and we return to dismantle and collect once your event has finished.
• Delivery times are agreed with you in advance and are estimates. We will always tell you as soon as possible if anything changes.
• Please make sure the location is accessible at the agreed time, and that there is a suitable, level space for the piece. If we cannot deliver or collect because access was not available, we may charge the cost of the wasted journey.

If you are a consumer and you buy a ready-made piece at a distance — through our website, by email or by telephone — you have the right to withdraw from the purchase within 14 days of receiving it, without giving a reason.

How to withdraw

Tell us within those 14 days by email at info@lsartflowers.nl, or use the statutory model withdrawal form. Then return the piece within 14 days of notifying us. We will refund you within 14 days of receiving the piece back, or of proof that you have sent it, using the same payment method you used.

Condition and costs

You may inspect the piece as you would in a shop, but if it is handled more than is needed to establish its nature and characteristics, we may reduce the refund to reflect any loss in value. The cost of returning the piece is yours unless we agree otherwise.

Unless agreed otherwise, invoices are payable within [14] days of the invoice date, and in any event before delivery. Deposits are payable at the moment of booking, as set out above.

If payment is not made on time, we may suspend the order. For business customers, statutory interest and reasonable collection costs may be charged. For consumers, we will first send a reminder allowing at least 14 days to pay before any costs are added, as Dutch law requires.

Plans change, and we will always try to be flexible — please talk to us as early as you can. Because a reserved date means turning other customers away, the following applies to cancelled rentals and bookings:

Moving a booking to another date is usually possible, subject to availability, and we will do our best to accommodate it.

Our pieces are handmade from foam and finished by hand. They are durable, but they are not indestructible. During a rental period you are responsible for the piece and for keeping it in the condition it arrived in.

• Keep pieces away from open flame, direct heat and heavy rain.
• Handle by the base or stem rather than the petals.
• Do not paint, cut, glue or otherwise modify a rented piece.

Light marks from normal use are expected and are not charged for. Where a piece is damaged beyond that, lost or not returned, we will charge the reasonable cost of repair, or the replacement value if it cannot be repaired. The security deposit is applied first, and anything beyond it is invoiced separately.

We carry out our work with care and skill. Where we are nevertheless liable, our liability is limited to the invoice value of the order concerned, or to the amount paid out by our insurer in that case.

We are not liable for indirect or consequential loss, such as lost profit or the costs of an event being disrupted, except where the damage results from intent or deliberate recklessness on our part.

Nothing in these terms limits any liability that cannot be limited under Dutch law, including liability for death or personal injury caused by our negligence, and nothing here affects a consumer's mandatory statutory rights.

If we are prevented from fulfilling an agreement by circumstances beyond our reasonable control (overmacht) — such as extreme weather, accident, illness, transport failure or government measures — our obligations are suspended for as long as those circumstances last.

If they last longer than [30] days, either of us may end the agreement in writing. In that case we will refund any amount paid for work not yet carried out, and neither party owes the other compensation.

If something is not right, please tell us as soon as you notice it, and in any case within [14] days. Email info@lsartflowers.nl with your order details and, where possible, a photograph.

We will acknowledge your complaint within 14 days and aim to resolve it with you directly. Making a complaint does not suspend your payment obligations unless we agree otherwise in writing.

Dutch law applies to every agreement between us. Any dispute that we cannot resolve together will be submitted to the competent court in the Netherlands.

If you are a consumer, this choice of law does not deprive you of the protection of mandatory rules of the country where you live, and you keep the right to bring your case before the court that the law designates for you.

We may amend these terms from time to time. The version published on this page at the moment your order is confirmed is the version that applies to that order.